At 10wn, we understand that the personal information you share with us when creating your account, making deposits, or verifying your identity is sensitive. This Privacy Policy explains exactly what data we collect, why we collect it, how we store it, who we share it with, and what rights you have over it as a Pakistani player on our platform. We are committed to handling your data responsibly under our international gaming licence obligations.
Six core principles that govern how 10wn handles every piece of personal data belonging to Pakistani players.
10wn only collects the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data for the sake of it.
All personal data stored by 10wn is encrypted at rest using AES-256 standard encryption. All data transmitted between your device and the 10wn platform is protected by TLS 1.3, the same standard used by international banking systems.
10wn does not sell, rent, or trade your personal data to third-party marketers or data brokers. Data sharing with third parties is limited strictly to what is required for payment processing, KYC verification, and regulatory reporting.
Internal access to 10wn player data is restricted on a need-to-know basis. Staff who do not require access to your personal information as part of their role cannot view it. All data access events are logged and regularly audited.
You have the right to access, correct, and in certain circumstances delete or restrict the processing of your personal data held by 10wn. Requests are handled within 30 days of submission and can be made via live chat or email.
10wn's data handling practices are audited as part of its international gaming licence requirements. Compliance with data protection standards is not optional for 10wn — it is a condition of continued licensed operation.
This Privacy Policy applies to all personal data collected and processed by 10wn in connection with the operation of the 10wn platform at 10wn.org. It should be read alongside the 10wn Terms & Conditions. By registering an account or using the platform, you acknowledge that you have read and understood this Privacy Policy.
1.1 For the purposes of applicable data protection law, 10wn (the "Company", "we", "us", "our") is the data controller responsible for the personal data of players registered on the 10wn platform at 10wn.org.
1.2 10wn operates under an internationally recognised gaming licence. Our licensing obligations require us to maintain data protection standards consistent with internationally accepted best practices, and our compliance with those standards is independently audited as part of the licensing process.
1.3 If you have any questions about how 10wn processes your personal data, you may contact our data protection team via live chat available 24/7 in English and Urdu, or by email at the address listed in Section 14 of this policy.
2.1 10wn collects personal data in several categories depending on how you interact with the platform. The table below summarises what we collect and the purpose for which each category is used:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID / passport number, photograph | Account registration, KYC age and identity verification |
| Contact Data | Email address, mobile number, residential address | Account communications, support, regulatory notices |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details, deposit and withdrawal history | Payment processing, anti-money laundering checks, withdrawal verification |
| Gaming Activity Data | Game history, bet records, wager amounts, bonus usage, session duration | Game provision, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Security, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Support resolution, quality assurance, dispute records |
| Marketing Preferences | Opt-in / opt-out status for promotional communications | Sending promotional offers and platform updates where consented |
2.2 10wn does not collect or process special categories of personal data (such as health data, biometric data, or religious beliefs) unless required by a specific regulatory compliance obligation and disclosed to you at the point of collection.
3.1.1 The majority of data 10wn holds about you is provided directly by you during account registration, KYC document submission, payment transactions, live chat interactions, and when you contact our support team via email.
3.1.2 When you deposit funds using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Raast, a transaction reference is generated by the payment processor and shared with 10wn to confirm the deposit. 10wn retains these references for financial reconciliation and AML compliance purposes.
3.2.1 When you access the 10wn platform, our servers automatically record certain technical data including your IP address, device identifier, browser type, referring URL, pages visited, and session duration. This data is collected to maintain platform security, detect fraudulent access patterns, and improve platform performance for Pakistani players.
3.2.2 10wn uses cookies and similar tracking technologies as described in Section 9 of this policy.
3.3.1 Where required for KYC verification, 10wn may receive confirmation data from licensed identity verification service providers. These providers verify the authenticity of identity documents against official databases and return only a verification result — they do not provide 10wn with direct access to government records.
3.3.2 In connection with anti-money laundering obligations, 10wn may receive information from sanctions screening databases to check player names against applicable watch lists. This process is automated and is a standard regulatory requirement for all licensed gaming operators.
4.1 10wn uses your personal data for the following purposes:
5.1 10wn processes your personal data on the following legal bases:
6.1 10wn does not sell your personal data to third parties. We share personal data with third parties only in the circumstances described below:
To process PKR deposits and withdrawals, 10wn shares necessary financial and identity data with licensed payment processors including JazzCash, EasyPaisa, and banking partners. These processors are bound by their own data protection and financial services regulatory obligations and may only use your data to process the specific transaction for which it was shared.
10wn uses licensed third-party identity verification providers to perform KYC checks required under our gaming licence. These providers process your identity documents and return a verification result. They are contractually prohibited from retaining or using your data for any purpose other than completing the verification requested by 10wn.
Third-party game providers whose titles appear in the 10wn Casino lobby may receive limited technical and gameplay data (such as session tokens and game result records) necessary to deliver and audit their games. Game suppliers operate under their own licensing obligations and data protection agreements with 10wn.
10wn is required by its gaming licence to report certain information — including suspicious transaction reports — to relevant regulatory authorities. We will also disclose personal data to law enforcement agencies where required by a valid legal process such as a court order or subpoena.
Important: 10wn will never share your personal data with third-party marketers, data brokers, or advertising networks. Any third party that processes data on our behalf is bound by a data processing agreement that restricts their use of your data to the specific purpose for which it was shared.
7.1 10wn retains personal data for as long as is necessary to fulfil the purposes described in this policy, to maintain an active account, and to comply with applicable legal and regulatory obligations. The standard retention periods applied by 10wn are as follows:
7.2 Following the expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.
8.1 10wn applies the following technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration:
8.2 While 10wn applies robust security measures, no system is entirely immune to security risk. You are responsible for maintaining the security of your own account credentials. If you believe your account has been compromised, contact 10wn support immediately via live chat.
9.1 The 10wn platform uses cookies and similar tracking technologies to deliver, maintain, and improve the platform experience for Pakistani players. The categories of cookies used are:
9.2 10wn does not use third-party advertising cookies or retargeting pixels. You can manage cookie preferences through your browser settings, though disabling strictly necessary cookies will affect your ability to use the platform.
10.1 As a player registered on the 10wn platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact 10wn via live chat or email as described in Section 14:
Pakistani players registered on 10wn hold the following rights over their personal data. All requests are handled within 30 days.
You may request a copy of all personal data 10wn holds about you — including your account data, KYC records, payment history, and gaming activity logs. We will provide this within 30 days of your verified request.
If any personal data 10wn holds about you is inaccurate or incomplete, you have the right to request that we correct it. Contact support with the correct information and supporting documentation where applicable.
In certain circumstances you may request that 10wn delete your personal data. This right is subject to our regulatory obligations — data that must be retained for AML or gaming licence compliance cannot be erased ahead of the mandatory retention period.
You may ask 10wn to restrict the processing of your personal data in specific circumstances — for example, while a data accuracy dispute is being investigated. Restriction does not mean deletion; the data is retained but not actively used.
You may request a machine-readable export of the personal data you have directly provided to 10wn, in a structured and commonly used format such as JSON or CSV, to facilitate transfer to another service provider.
You may object to 10wn processing your personal data where processing is based on legitimate interests — including for direct marketing purposes. Objections to direct marketing will always be honoured immediately and without question.
11.1 The 10wn platform is strictly prohibited for use by individuals under the age of 21. 10wn does not knowingly collect personal data from anyone under 21 years of age. If we discover that personal data has been collected from an underage individual, that account will be immediately closed, all data associated with the account will be securely deleted (subject only to any legal hold obligations), and any funds deposited will be returned to the originating payment method.
11.2 If you are a parent or guardian and believe that a minor in your care has registered a 10wn account, please contact our support team immediately via live chat in English or Urdu. We will investigate and act within 24 hours of notification.
12.1 As 10wn operates under an international gaming licence and uses third-party service providers for KYC verification, payment processing, and game delivery, some of your personal data may be transferred to and processed in jurisdictions outside Pakistan.
12.2 Where such transfers occur, 10wn ensures that appropriate safeguards are in place through one or more of the following mechanisms: contractual data transfer clauses with the receiving party, transfer to jurisdictions with a recognised adequate level of data protection, or transfer to parties certified under an applicable international data protection framework.
12.3 10wn will not transfer your personal data to any jurisdiction or third party where adequate data protection safeguards cannot be ensured. Details of the specific safeguards applicable to any data transfer are available on request from our data protection team.
13.1 10wn may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or the services we offer. When we make material changes, we will notify registered players via the email address associated with their account and display a prominent notice on the platform for at least 14 days prior to the changes taking effect.
13.2 The date at the top of this policy always reflects when it was last updated. We recommend reviewing this policy periodically. Your continued use of the 10wn platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.
13.3 Previous versions of this Privacy Policy are available on request from our support team and are retained for a minimum of three years following the date they were superseded.
For any question, concern, or request relating to the processing of your personal data by 10wn, please contact our data protection team through any of the following channels:
We will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days. For complex requests we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
14.2.1 If you are not satisfied with how 10wn has handled your personal data or responded to a data rights request, you have the right to lodge a complaint with the supervisory authority designated under 10wn's licensing jurisdiction. Contact our support team for details of the applicable supervisory authority for your specific concern.
14.2.2 We encourage you to contact 10wn directly in the first instance, as many concerns can be resolved quickly through our support team without the need for formal regulatory involvement. Our Urdu-speaking support staff in Pakistan are available around the clock to assist players from Karachi, Lahore, Islamabad, Faisalabad, and all other cities with any data-related query.
This Privacy Policy was last reviewed and updated on 1 January 2026. The version displayed on this page is always the current operative version. Prior versions are retained and available on request. This policy forms part of the 10wn Terms & Conditions and should be read in conjunction with them.
Now that you understand exactly how 10wn handles your data — encrypted, protected, and never sold — your account is waiting. Instant PKR deposits, 1,200+ casino games, and live PSL betting are all one login away.
Age Restriction — 21+ Only: The 10wn platform is strictly for adults aged 21 years and above. 10wn does not knowingly collect data from individuals under 21. If you are concerned about underage access, contact our support team immediately. For information on responsible gaming tools including deposit limits and self-exclusion, visit our Responsible Gaming page. Gambling involves financial risk — please play responsibly.